Terms of Service

Last updated: 29/10/26

Welcome to Olive Tree Soaps! Throughout these terms, “we”, “us” and “our” refer to Olive Tree Soaps. We operate this online store using Shopify, which provides the platform that allows us to sell our products to you.

By visiting our website or purchasing from us, you agree to these Terms of Service, subject to your statutory consumer rights. Please read them carefully before placing an order.

1. Eligibility and Use of Our Website

By using this website, you confirm that you are legally able to enter into a purchase agreement or have permission from a parent or guardian where required.

You agree not to use our website for any unlawful purpose or to interfere with its security, operation or content.

2. Our Products

We sell handmade soap and related products. As our products are handmade, slight variations in colour, shape, texture, pattern or appearance may occur between individual bars and batches.

We make reasonable efforts to ensure that product descriptions, photographs, ingredient information and prices are accurate. Photographs are illustrative, and minor handmade variations do not necessarily indicate a defect.

Our products will still meet the applicable requirements for quality, safety and conformity with their descriptions.

3. Product Information and Use

Please read the product descriptions, ingredient lists, directions and any warnings before purchasing or using our products.

Individual ingredients may not be suitable for everyone. If you have known allergies or sensitivities, check the listed ingredients carefully before use. Discontinue use if irritation occurs.

Our products are intended for their stated purpose. We do not claim that our soaps diagnose, treat, cure or prevent medical conditions unless such a claim is legally permitted and appropriately substantiated.

4. Prices and Payment

All prices are displayed in [GBP (£)] unless otherwise stated.

Delivery charges and any other applicable costs will be displayed before you complete your purchase.

Payment must be completed using an accepted payment method available at checkout. Your order will be processed once the payment and order details have been received.

We reserve the right to correct genuine pricing or listing errors. If an error affects an order you have placed, we will contact you before taking any further action and provide an appropriate resolution.

5. Orders and Acceptance

After placing an order, you may receive an email confirming that we have received it. This acknowledgement does not necessarily mean that your order has been accepted.

We reserve the right to decline or cancel an order where reasonably necessary, such as when a product is unavailable, payment cannot be processed, or we reasonably suspect fraud.

If we cancel an order after payment has been taken, we will arrange a refund for any amount due.

6. Shipping and Delivery

We currently ship within the United Kingdom using Royal Mail, with the available delivery options and charges shown at checkout.

Our usual order processing time is 2–5 working days, excluding weekends and UK public holidays. Delivery estimates are provided as a guide unless a specific delivery commitment has been agreed.

Please refer to our Shipping Policy for further information.

We remain responsible for delivery in accordance with applicable consumer law.

7. Returns, Cancellations and Refunds

Eligible online purchases may be cancelled within the statutory cancellation period, subject to applicable legal exceptions.

Faulty, damaged, misdescribed or incorrect products will be handled in accordance with your statutory rights.

Please refer to our Returns and Refunds Policy for information about cancellation requests, returns, exchanges and refunds.

Nothing in these terms removes any rights you have under applicable consumer law.

8. Intellectual Property

Unless otherwise stated, our original website content, branding, product photographs, descriptions, logos and designs belong to Olive Tree Soaps or are used with permission.

You may not copy, reproduce, distribute or commercially use our content without permission, except where permitted by law.

9. Third-Party Services and Links

Our website may use third-party services, including Shopify, payment providers and delivery services, to support our business.

Third-party services may be subject to their own terms and privacy policies. We are not responsible for independent third-party websites or services beyond the responsibilities imposed on us by law.

10. Website Availability and Accuracy

We aim to keep our website available and information accurate. However, we cannot guarantee uninterrupted access or that every website feature will always operate without error.

We may update product listings, website content or services when necessary. Any changes will not remove rights you already have under an existing purchase agreement or applicable law.

11. Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these terms limits your statutory rights relating to product quality, safety, conformity with descriptions or delivery.

Subject to those rights and applicable law, we are not responsible for losses that could not reasonably have been anticipated when the relevant agreement was made.

12. Privacy

We handle personal information in accordance with our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use and protect your personal information.

13. Changes to These Terms

We may update these Terms of Service from time to time. The latest version will be published on our website with its updated date.

Changes will apply from the date they are published, subject to any legal requirements and any rights arising from purchases already made.

14. Governing Law

These terms are governed by the laws applicable in the relevant part of the United Kingdom, subject to any mandatory consumer protections that apply to you.

Nothing in this section prevents you from relying on consumer rights or protections that cannot legally be excluded.

15. Contact Information

If you have any questions about these Terms of Service, please contact us:

Olive Tree Soaps

Terms of Service

Last updated: [Insert Date]

Welcome to [Your Shop Name]! Throughout these terms, “we”, “us” and “our” refer to [Your Shop Name]. We operate this online store using Shopify, which provides the platform that allows us to sell our products to you.

By visiting our website or purchasing from us, you agree to these Terms of Service, subject to your statutory consumer rights. Please read them carefully before placing an order.

1. Eligibility and Use of Our Website

By using this website, you confirm that you are legally able to enter into a purchase agreement or have permission from a parent or guardian where required.

You agree not to use our website for any unlawful purpose or to interfere with its security, operation or content.

2. Our Products

We sell handmade soap and related products. As our products are handmade, slight variations in colour, shape, texture, pattern or appearance may occur between individual bars and batches.

We make reasonable efforts to ensure that product descriptions, photographs, ingredient information and prices are accurate. Photographs are illustrative, and minor handmade variations do not necessarily indicate a defect.

Our products will still meet the applicable requirements for quality, safety and conformity with their descriptions.

3. Product Information and Use

Please read the product descriptions, ingredient lists, directions and any warnings before purchasing or using our products.

Individual ingredients may not be suitable for everyone. If you have known allergies or sensitivities, check the listed ingredients carefully before use. Discontinue use if irritation occurs.

Our products are intended for their stated purpose. We do not claim that our soaps diagnose, treat, cure or prevent medical conditions unless such a claim is legally permitted and appropriately substantiated.

4. Prices and Payment

All prices are displayed in [GBP (£)] unless otherwise stated.

Delivery charges and any other applicable costs will be displayed before you complete your purchase.

Payment must be completed using an accepted payment method available at checkout. Your order will be processed once the payment and order details have been received.

We reserve the right to correct genuine pricing or listing errors. If an error affects an order you have placed, we will contact you before taking any further action and provide an appropriate resolution.

5. Orders and Acceptance

After placing an order, you may receive an email confirming that we have received it. This acknowledgement does not necessarily mean that your order has been accepted.

We reserve the right to decline or cancel an order where reasonably necessary, such as when a product is unavailable, payment cannot be processed, or we reasonably suspect fraud.

If we cancel an order after payment has been taken, we will arrange a refund for any amount due.

6. Shipping and Delivery

We currently ship within the United Kingdom using Royal Mail, with the available delivery options and charges shown at checkout.

Our usual order processing time is 2–5 working days, excluding weekends and UK public holidays. Delivery estimates are provided as a guide unless a specific delivery commitment has been agreed.

Please refer to our Shipping Policy for further information.

We remain responsible for delivery in accordance with applicable consumer law.

7. Returns, Cancellations and Refunds

Eligible online purchases may be cancelled within the statutory cancellation period, subject to applicable legal exceptions.

Faulty, damaged, misdescribed or incorrect products will be handled in accordance with your statutory rights.

Please refer to our Returns and Refunds Policy for information about cancellation requests, returns, exchanges and refunds.

Nothing in these terms removes any rights you have under applicable consumer law.

8. Intellectual Property

Unless otherwise stated, our original website content, branding, product photographs, descriptions, logos and designs belong to [Your Shop Name] or are used with permission.

You may not copy, reproduce, distribute or commercially use our content without permission, except where permitted by law.

9. Third-Party Services and Links

Our website may use third-party services, including Shopify, payment providers and delivery services, to support our business.

Third-party services may be subject to their own terms and privacy policies. We are not responsible for independent third-party websites or services beyond the responsibilities imposed on us by law.

10. Website Availability and Accuracy

We aim to keep our website available and information accurate. However, we cannot guarantee uninterrupted access or that every website feature will always operate without error.

We may update product listings, website content or services when necessary. Any changes will not remove rights you already have under an existing purchase agreement or applicable law.

11. Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these terms limits your statutory rights relating to product quality, safety, conformity with descriptions or delivery.

Subject to those rights and applicable law, we are not responsible for losses that could not reasonably have been anticipated when the relevant agreement was made.

12. Privacy

We handle personal information in accordance with our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use and protect your personal information.

13. Changes to These Terms

We may update these Terms of Service from time to time. The latest version will be published on our website with its updated date.

Changes will apply from the date they are published, subject to any legal requirements and any rights arising from purchases already made.

14. Governing Law

These terms are governed by the laws applicable in the relevant part of the United Kingdom, subject to any mandatory consumer protections that apply to you.

Nothing in this section prevents you from relying on consumer rights or protections that cannot legally be excluded.

15. Contact Information

If you have any questions about these Terms of Service, please contact us:

Olive Tree Soaps

olivetreesoaps52@gmail.com

55 Biddlecombe Close, Hampshire, PO13 9TD

Thank you for supporting our handmade soap business!